The release of CD Project Reds (CDPR) is far behind Cyberpunk 2077 Still becoming a big mess, and buyers of the digital version of the game from Sony’s PlayStation Store may not have an easy way – or any other way – to receive a refund as the developer says.
Sony has not officially commented on whether players who purchased the game from its digital storefront are eligible for a refund. “Unless the content is incorrect” It is not the company’s official policy to refund customers if they start playing the game.
Now, a Message from PlayStation Support to CNBC Journalist Steve Kovach Your only option in this scenario is to turn to CDPR’s own help line, which is specifically open to fix console refunds for the game. “CD Project Red is currently working on patches and updates to fix bugs and crashes and improve the overall gameplay experience of Cyberpunk 2077” reads the PlayStation Support message, referring to bored players on the PS4 who have to wait for the developer to fix the game.
Sony will not refund my Cyberpunk 2077 order even after the game developer says buyers who are having problems can get a refund. The game literally crashes my PS4 and is unplayable. Sony’s answer? Stay tuned for updates. pic.twitter.com/Zx2LSRhqqN
– Steve Kovach (stevekovach) December 16, 2020
Sony did not respond to an official request for comment yesterday regarding its policy Cyberpunk 2077 Refund. To the edge Reached again for more clarity regarding this message from PlayStation support.
For those who are not immersed in Cyberpunk 2077 Let’s get started, let’s back up a bit. The game was released last Tuesday, and it was immediately clear that it would suffer from bugs and deep seated performance issues, which made the game very disappointing on standard PlayStation 4 and Xbox One platforms. While it usually runs on PS5, Xbox Series X, PC and Stadia (although there are a lot of bugs and crashes depending on your platform and your PC hardware and settings), the game is not well equipped to handle old and vulnerable hardware in the first place. Released in 2013.
In the wake of widespread criticism on social media and game review sites, none of these were able to review console versions of the game before launching, CDPR Release an ad Recommends a refund to players who want to get their money back from the console version of the game. The company said it would request a refund from Microsoft or Sony and send a final email to the developer.
What CDPR did not say at the time was that there was no official refund policy with Microsoft, Sony or retail partners. Company executives only Revealed in a call with investors earlier this week, They blamed the monitoring and stabilization on the PC, PS5 and Xbox Series X / S versions of the game for problems facing current-gen platforms.
Microsoft has released a statement advising players to follow its standard refund policy, which allows most players to get their money back if they request a refund within 14 days of purchase. Sony, on the other hand, does not have the generosity of a policy. Retail stores are not required to respect refunds, assuming they have already purchased stock from the developer’s publishing partners.
Now, many players are stuck with their only help at this point by manually contacting a CDPR email address to try to get their money back. According to VicePatrick Claypack, Some customers are receiving an automatic message back from the developer, saying they will receive an update on their refund earlier in the year.
People are starting to retrieve this response from CD Project RED after sending an email to their “help” address for a refund. The language is interesting: it does not tell you to request a refund from Sony. You have to wait. pic.twitter.com/Hb77SQ5teD
– Patrick Klepek (at Patrick Klepeck) December 16, 2020
CDPR is sending in this new message, advising players to pursue refunds for digital Xbox versions of the game through Microsoft’s standard refund policy, which seems to be working for most players. But CDPR seems to be subtly blaming Sony here for not respecting the returns, telling PlayStation players to “please wait until it comes back to you”.
For all parties involved this situation is no less catastrophic and it does not seem to ever improve. CDPR is planning two major patches in January and February to fix bugs and improve performance on all platforms, which means the game should improve at the right time. But until then, people who are frustrated with the game wanting to get their money back should be on the right platform to do so or wait to see if CDPR solves the situation one way or another.