The Canadian Grand Prix, which was canceled this year due to the epidemic, will give a refund to aspiring customers, but the company seems to be struggling to pay them.
“We still have more than 300 refunds [la semaine dernière] », Circuit Gilles-Villeneuve in Montreal guarantees Fran అందుకుois Dumontier, promoter of the Formula 1 event, to receive the Le Journal at his offices
The owner of Octane Racing Group, a private company responsible for organizing the F1 race, has promised that all refund requests received by December 22 will be honored.
“I think this is untrue,” said George Benedek, an Ottawa resident who attended the Grand Prix for many years.
Mr Benedict has been seeking a refund since August for five tickets worth $ 2,000 he bought for himself and his friends. In vain.
Mr Dumontier agreed with his comments and was initially promised a refund within 60 days of his request. So he wanted to receive his money at the end of October.
Since then, there is still nothing. And it’s not for lack of effort.
“I have had a lot of email exchanges with a Grand Prix employee. I also talked to her on the phone twice,” he said.
At least seven other Grand Prix du Canada customers we spoke to were in a similar situation.
They came from Great Britain, the United States, Ontario and Quebec, and all of them received apology messages from Octane Racing Group employees, promising them a refund. Coming soon. But, for now, nothing yet.
When the first health measures were announced in March, the F1 flight in Montreal was postponed to October 11. The race was finally canceled in July as it was not possible to welcome the audience.
Ticket holders are asked to keep them for the 2021 Grand Prix or request a refund.
“We also accept requests that reach us after the deadline,” Franకోois Dumontier explained to us.
But George W. Benedict, loyal to the event, who faced uncertainty about the epidemic, is willing to pay back.
“We discussed this, but even in 2021 we did not take the opportunity to go to a place with 100,000 people,” he said.
In a “highly questionable and professional” manner in which his refund is handled, repurchasing Canadian Grand Prix tickets is not “at all safe”.