Several dozen angry Cubakers denounced U-Hall Company, which canceled their truck rental the day before moving from 1Is July.
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“My heart twisted when they told us on June 30. The lady who works for U-Hall told me over the phone that I had been told to get out of 40 trucks. We had to get out of it,” Roxanne Dufresne said.
She and her boyfriend made their reservations several months ago. The couple were finally able to move to their new home in Trois-Rivieres yesterday. They claim to have permanently terminated the American rental company.
“U-Hall is giving us $ 50 compensation now, but we’re really laughing at it. It costs us a lot. […] We were under a lot of pressure. My boyfriend complained and we are considering filing a class action because we know there are many like us in Quebec, ”said Roxanne Dufresne.
The Journal Fifteen similar testimonies were collected from all over the province yesterday. Everyone agrees that they came through “hell” this week and are now asking for a solution.
Saved by his relatives
Marys Boudreau was supposed to help her son with the U-Hall truck to get to Quebec City yesterday.
“My son, Philip Elliott, reserved the truck for several weeks. However they called us the day before to say there was no truck for us. We are totally angry, it’s very normal, “said OmTo me Boudreau.
Marys Boudry / courtesy
The Mary Boudreau family learned Wednesday that their son, Philip Elliott, did not have a U-Hall truck for his move on Thursday. Fortunately, her husband was able to help his son with his short trailer.
Fortunately, her partner has a short trailer. Finally made his son’s move.
“It was very laborious. We were successful because we didn’t have much distance to cover and it didn’t rain. I think about the people who had to move the whole house and who experienced it, it was horrible,” said Mary Boudreau.
“MOMENT OF PANIC”
Felix Demers, a resident of Langue, assigned a truck to U-Hall last April at 1 p.m.Is July.
To make matters worse, he learned two days ago that his reservation had been canceled because the branch had closed its doors without informing him in recent weeks.
“It was initially a moment of fear. After that, I called U-Hall and eventually found a truck in Bromont. At least let me know by email in advance that the branch was closed and my reservation was canceled. I will not do business with this company again,” Mr. Demers complained.
Patrick Primau, president of U-Hall in eastern Quebec, agreed that “demand has exceeded supply in some areas” in the province.
“The COVID pandemic and border sanctions have slowed the flow of traffic from Maritimes and the South to Quebec, much more than usual,” Mr Primau said in an email written only in English.