The year has just begun and Desjardins already plans to close nearly twenty service centers by March. In the lot, eight counters disappear into the Nouvelle-Busse, where Kaisse claims to be the victim of a lack of management staff.
At the beginning of the month, Newspaper The financial institution wrote that it closed 69 service centers last year. Since 2015, the number of service centers in Quebec and Ontario has dropped by 30% from 1,122 to 790.
In an email sent to Newspaper, Pierre Jr St-Marseille, general manager of the Caisse de La Nouvelle-Beauce, indicated that eight affected companies in his territory would close on March 4. These will be converted into automated service centers with automatic teller machines, without employees.
Related municipalities are Saint-Elzéar, Saint-Marguerite, Saint-Hénédine, Saints-Anges, Saint-Patrice-de-Beaurivage, Saint-Narcisse-de-Beaurivage, Saint-Sylvestre and Scott.
The management of Caisse de la Nouvelle-Beauce emphasized that the decision was made after reflection from its board of directors.
Members’ “very little” use of these counters “no longer justifies their management”. ‘Screams’ are also heard in many places due to lack of staff and tightening of security measures.
Keep in mind that from 2020, the employee at Desjardines will not be left alone in the presence of money in the cash register.
“All of these factors no longer allow us to keep our service centers open in the traditional way,” General Manager Pierre Jr St-Marseille replied, noting that the premises would always be available to members for advisory services by appointment. .
Last summer, due to staff shortages, it had to temporarily reduce its services across the province of Desjardines, especially in Beauvoir, in about twenty cases.
In Abitibi-Témiscamingue, Caisse de l’Abitibi-Ouest recently announced the closure of two service centers by management. The affected municipalities are Normetal and Taschero.
Of the 21 service centers that are closing their doors, five companies stopped welcoming customers in January.
Today, cases account for only 1% (23 million) of all transactions in Desjardines.