Air Canada again changed its version last June to explain the delay of the Montreal – Las Vegas flight. The airline has written to both passengers and is now citing a labor issue to explain the delay.
this morning, News magazine For the same flight, Air Canada gave two different explanations to two passengers, and a couple has reportedly filed a lawsuit.
For one of them, the airline cited safety concerns and for the other, critical weather conditions.
According to the emails seen News magazineOne of the passengers also received a more attractive financial compensation than the other.
But on Thursday morning, Manon Boisvert and her spouse Mario received two emails. Air Canada still does not want to compensate the couple and will offer them a $300 credit toward future flights.
However, according to the Canadian Air Passenger Bill of Rights, compensation is $400 for a delay of three to six hours, which is for two passengers.
But what is surprising is that the airline no longer talks about safety issues or weather conditions, but about issues related to staff shortages.
“In your case, the impact of the COVID-19 pandemic on our operations, particularly unforeseen ground crew issues, has been confirmed as the root cause of your flight delay,” it reads.
Air Canada continues to say it is not responsible and refuses to pay full compensation.
“From 1er May 2022, ground labor restrictions are considered temporary uncontrollable delays/cancellations due to pandemic impacts on operations,” the company continues.
Air Canada has been heavily criticized for weeks. Many customers received similar responses.
Questioned by News magazineAir Canada had not yet explained the reason for the two separate versions as of Thursday afternoon.