Petro-Canada customers with a Petro-Points account should know. 45 days after the major cyberattack, the company says “everything is back to normal, or nearly so,” but their cards are still not working.
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Many customers say, “I don’t know. You suggest it to me.” NewspaperTuesday, at four different service stations in the chain.
What they all have in common is that they are members of the Petro-Points loyalty program, which allows you to accumulate points when you make purchases like gasoline.
Since June 21, they have been unable to use their cards due to a cyberattack on the computer network of Canadian oil company Suncor, which owns Petro-Canada.
“We have determined that an unauthorized party accessed our IT network on or about June 21, 2023 and that our Petro-Points program was affected,” the company finally told customers via email. July 6.
In the same email, Suncor said it has suspended its Petro-Points systems as well as its app and website.
Since the cyberattack, Petro-Points members have been told to keep all their bills as the system remains offline even after 45 days.
“We will update your Petro-Points balance as soon as possible,” the receipt read.
One of the four Petro-Canada gas stations visited by the Journal on Tuesday was located on rue Saint-Denis in the borough of Rosemont-La Petite-Patrie.
Photo by Julian Mesevoie
Finally an answer
The company did not respond to several requests for clarification from Newspaper From June 21.
Suncor CEO Rich Krueger spoke publicly about the cyberattack for the first time on Tuesday during his second-quarter financial results presentation.
“This incident was certainly disruptive, but it did not have a significant impact on our financial and operating results,” he told shareholders.
Mr. Kruger added that “everything is now back to normal with a few exceptions” and that Suncor had “learned from the experience”.
This did not convince one of their clients, Esteban Hargundeguy.
“Our personal data was stolen, and they told us it cost us nothing? They just laugh at us,” he said.
In its email dated July 6, Suncor Petro said it “trusted” the hackers who obtained “only” the member’s name, email address, mailing address, phone number and date of birth. -points.
Mr. Harguindeguy filed a class action lawsuit against Suncor on July 7 because he suspects that the hackers may have stolen Petro-Points members’ financial data and even geolocation data.
“They take us to the cellars”
When Petro-Canada indicated that its customers’ Petro-Points balance would be updated “as soon as possible,” Esteban Hargundegui was skeptical.
“They can’t even tell us what happened with our personal data, and there, are we supposed to believe them? They really take us for the cellars”, he offended.
At Suncor, Tuesday, the hour ended with applause. “I want to revive a cyberattack as much as I want a root canal treatment. But if I had to do it over again, I’d be surrounded by the same team that has responded so well,” said CEO Rich Kruger.