Rania Llewellyn announced Monday morning that she is stepping down from her role as president and CEO of Laurentian Bank, effective immediately. Michael Mueller is resigning as director and chairman of the board of directors.
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Eric Provost has been named President and CEO of the Board of Directors and member Michael Boychuk will assume the position of Chairman of the Board of Directors effective immediately.
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“We have recently faced difficulties and the board of directors believes that Eric can refocus the company on customer experience and operational efficiency,” Michael Boychuk said in a press release, while also being named president. Council.
Provost, who has worked at the bank for more than ten years and previously served as Group Head of Personal and Business Banking Services, recalls the financial institution.
“Eric’s appointment as President and CEO follows his exceptional performance at the helm of our business services and is part of our formal succession planning process,” said Mr. Boychuk added.
Six days after the systems outage, many Laurentian Bank customers still did not have access to their accounts Friday morning.
A week after the computer bug began, financial institution customers again reported problems with BLCDirect service on Saturday morning.