(Toronto) Sunwing on Thursday apologized to passengers affected by operational difficulties caused by winter storms during the holiday season, while saying “the majority of our customers were able to enjoy their vacations with little disruption.”
In a joint statement, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado said they were “deeply sorry to disappoint our customers.”
The executives said the company regretted that it “did not meet the level of service expected by Sunwing customers”.
Hundreds of passengers were affected by Sunwing’s delays, which began collapsing on December 22 when the company began canceling flights due to weather conditions.
Amid cancellations, winter storms and disruptions to the airline’s digital communications service, some customers were stranded for days in tropical destinations.
Completion of all recovery flights and flight alert notifications and carriers related to holiday disruptions. The company said it has an action plan to address technical issues, including communication flow with clients.
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