National Bank customers cannot use their MasterCard

National Bank (BN) customers were unable to use their MasterCard credit cards in recent hours, causing shopping headaches, but MasterCard said the situation remained the same later in the day. “is being resolved».

In recent hours, National Bank MasterCard customers have been contacted The Journal To condemn the situation.

“My MC National Bank credit card was just declined at a merchant and when I called customer service they said it was a normal issue beyond their control,” one of them denied.

asked The JournalBN admits to having problems with its cards.

“Some transactions with MasterCard World Elite, one of our card types, are experiencing technical issues this morning. Our teams are working with Mastercard to resolve the issue as soon as possible,” National Bank (BN) spokesperson Alexander Guay indicated.

“Only World Elite cardholders will be affected. All other cards will work, including debit cards,” he added.

Update problem

Joined by The JournalThey said they are worried about the Mastercard situation.

“Some National Bank Mastercard transactions have been declined for some time today as a result of a system update. The situation is being resolved and transactions with the affected cards are being carried out successfully,” explained Emilija Businskas, the company's vice president.