Problems at Revenue Agency: Black calls for internal probes

The Bloc Quebecois asks the Minister of Revenue, Marie-Claude Bibeau, to launch “internal investigations” into the “significant errors” of the Canada Revenue Agency (CRA) that have been exposed in the pages of the Journal since a month ago.

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“A whole day of waiting to finally lose the line, a series of lost documents and several thousands of dollars wrongly claimed: this is completely unacceptable!” Jean-Denis Garron, Bloc spokesman for National Revenue, said.

“We urge the Minister of Revenue to call on the agency to order and initiate internal investigations into the incidents reported in the Journal de Montréal,” he continued in a written statement.

“Taxpayers have a right to reliable and efficient service,” said Mr. According to Garan, this is a “systemic” problem that deserves to be fixed.

The member for Mirabel uses his missive to extol the merits of a single tax report administered by Quebec, which he says will “simplify and end once and for all the problems Quebecers are having with the CRA”.

Since early August, the Journal has published a series of stories about problems with CRA customer service, starting with “horribly long” phone wait times.

This first series of articles led to a flurry of evidence in our inboxes, some of which led to another series of articles on issues within the CRA.

We also spoke with the Taxpayer Ombudsman for Canada, François Boileau, who also decided to publish an open letter on our pages to clarify how the complaints process works.