Travelers who want to fly: Sunwing defends itself and Air Canada passes the buck

In a series of tweets posted Tuesday morning, the company argued [ses] Teams continue to work tirelessly with multiple partner airlines to charter flights and bring customers home..

She said that she had already flown two flights Recovery And eight more are planned by December 30. It also required passengers in Mexico to book a return flight with another carrier if they wanted, and then submit a claim for their unused Sunwing return flight.

Sunwing adds that additional information will be communicated to passengers through flight alert notifications and through on-site representatives.

Dozens of Canadians have been stranded in Mexico for days after their return flight to the country was canceled due to adverse weather conditions.

Some Complaint about transfer from one hotel to another hotelIn addition to receiving conflicting messages from Sunwing, he had to sleep on the floor at the airport and had nothing to drink or eat.

They lament the lack of professionalism of the air carrier, which does not follow their situation.

Trudeau Airport is in trouble

Even travelers who have been waiting for days at Trudeau Airport are in dire straits for departure.

Many flights were able to take off despite delays, with cancellations in recent days disrupting the plans of some passengers.

Four days later, a group of 42 teenagers who were supposed to fly to Hawaii on Dec. 23 with Air Canada are still waiting to find out when they can finally begin their journey.

Their flight was canceled and, various divisions of Air Canada were passing the buck, explained Jonathan Trottier St-Pierre, owner of the company SN Hawaii.

If we cannot touch your reservation, call the reservations department. But there is no one we can reach in the reservation department. There is no direct line to call someone, it is via email. And no one can touch our group booking.

Young people sleep in the terminal while waiting to take off and get ready as soon as possible. As per Air Canada policy, since Montreal is their point of departure, they will not receive food and will not be accommodated in a hotel, Mr. Trottier St-Pierre explained.

Yet the manager has courage. at the microphone of All in one morningHe explained that in the absence of regular aircraft, the rescuers started leaving yesterday in small groups.

” Yesterday we found a miracle guy at Air Canada who was able to “bypass” some of their systems and we started taking off, but it was really a trick. »

Air Canada did not respond to interview requests.