Unable to postpone trip to the South despite insurance

A family from Magog in the eastern townships is having a hard time postponing a trip to Barbados scheduled for December 30.

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Robert Butler and his two brothers decided to buy a trip for the whole family last September.

A total of 16 people had to set foot in the sand.

But the family, which has faced federal government recommendations to avoid travel due to an increase in Omicron variant cases, has asked Air Canada Vacations to postpone their travel date.

Although the family took out termination insurance, the company refused the request.

“You can’t give credit. If they are [les clients] Cancellation (sic), the general condition applies: 100% non-refundable, total loss within 30 days of departure, ”Air Canada Vacations indicates in writing.

This denial was explained as a level 3 risk set by the federal government for foreign travel, which required travel to be avoided, but not prohibited.

Mr Butler lamented that it was too difficult to postpone a visit when the Prime Minister himself asked Canadians not to go abroad.

“We do not want to spread the disease,” he said. We were really torn. We have the opportunity to make this trip, but as I always said, if we run along the problem, we increase the chances of finding it. Right now, I’m in trouble, ”said the passenger.

On Friday afternoon, Robert Butler received a call from Air Canada offering a 50% reimbursement on the trip, which the family refused to accept.

Mr. Butler did not know if he would take the risk of going abroad if the 16 members did not receive credit or reimbursement for his trip amounting to nearly $ 100,000.

“I will say this on the morning of the 30th. It will destroy my parties, ”he said.

On the other hand, termination insurance cannot be used because COVID-19 is an already known illness at the time of purchase of the trip.

– According to information from Mélissa Fauteux