Dozens of people were queuing outside the office in Montreal on Monday morning, even though 150 employees had to be added to SAAQ’s offices to meet strong demand from customers.
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There are two queues set up at the Henri-Bourassa Centre: one for people who have an appointment and one for those who don’t. TVA Novelles claimed that some customers with appointments were not honored and confusion ensued.
In another line, people without appointments have been waiting since 8 am.
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A mandatory document while driving some vehicles, an expired driving license must be renewed.
People admitted to driving with an expired document because they could not renew their document online and get an appointment quickly.
A woman who met with TVA Novelles explained that she went there for the 4th time in a few days.
“I had an appointment on Friday and I waited so long I had to go back to work. I went and got arrested. I still got a ticket, but I haven’t taken my car for at least 30 days. I have two toddlers so definitely get them to daycare. [sans voiture] It’s really complicated, it’s long. I have to take my mother to the airport tonight, which is a compromise,” explains the mother.
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Another person who met on site with an appointment was told, after weeks of waiting, that the system wasn’t working.
“We are pushing back the meeting date. It is said that there are deadlines. We tell you to call in January, we call in January, we tell you to call again the month the system launches.. we call when the system launches and we are on the phone for hours and hours. Finally we have an appointment weeks later, you have to attend the appointment here, you are told the system is not working. The appointment was made by mistake and we are giving you another appointment,” said a disillusioned consumer who wants to renew his driving license.
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She should be back on April 6, so wait another month for that. So even those who thought they could finally get the services, the technical issues seem complicated.
Many people met on the site are facing similar situations and the announcement to add staff has yet to make an impact.
“Earlier there were hot spots. Henri-Bourassa was one, as was Langelier. Laval is fine this morning. I don’t want to see what you viewers show the lineups. We have put in all the necessary energy and we will look for additional people to reduce the queues,” SAAQ’s CEO Denis Marsolais explained in an interview with Mario Dumont.
He opined that the new measures will help the situation which is improving day by day.
“We are at 70% of the capacity we had before the transition. It is getting better and better. We had major problems in the first week. Major problems have been solved, but there will be minor problems which we will gradually solve,” he noted.
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