Equipment breakdowns at Société d'assurance automobile du Québec (SAAQ) branches as well as on the SAAQclic platform forced the closure of service points in the morning.
Online Services of the Platform SAAQClick is also disabled.
In a press release published earlier this afternoon, SAAQ confirmed the resumption of operations at all its service points as well as online.
SAAQ would like to point out that this morning's outage has nothing to do with its digital transformation. It still covers server breakdowns covered by warranty
States the SAAQ, explaining that it requests a action plan
For IBM Corporation Limits the consequences on its operations in the event of another breakdown
.
SAAQ adds that all those who had an appointment this morning got another one The sooner the sooner the better
.
We regret the inconvenience experienced by customers.
A spokesman for the earlier announced SAAQGeneviève Côté, in an email.
The automobile insurance company has been in the news frequently in recent months due to major IT issues since implementing its new platform. SAAQClick on February 2023.
A chaotic transition to a new IT system SAAQ Caused significant delays in processing of files and provision of services SAAQ Along with mistakes and administrative mix-ups, leading to long queues in front of offices SAAQ across the province.
A long queue in front of the SAAQ offices on Place Dupuis in Montreal in March 2023
Photo: Radio-Canada / Ivanoh Demers
Commission of SAAQThe firing of Société de l'Assurance Automobile du Quebec big boss Denis Marsolais in April 2023 will cost clic at least $41 million in hiring additional staff, overtime and other measures.
The impact of this IT migration Last April, the Auditor General of Quebec, Guylaine Leclerc, launched an audit on the expansion of the digital platform.
On the day of publication of this advertisement, – one year after its publication SAAQClick – Several people were interviewed in a queue in front of a branch SAAQ Their existence is explained by the impossibility of transacting or operating on the company's website from the Quebec region.
According to a report from the company PricewaterhouseCoopersThe confusion was caused by underestimation of the workload by the organization and postponement of the deployment date.
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