Class action against Apple: Customers can seek compensation

A settlement agreement in a class action against Apple Canada approved a few weeks ago allows certain customers to be reimbursed starting Friday.

The settlement agreement, approved by the Superior Court of Quebec on March 19, 2024, provides that Apple Canada will pay a total of six million dollars, including 30% of the fees paid by the lawyers who led the class action request. This amount, according to “consumerwarrantyclassaction.com”.

Thus, according to Apple data, members who purchased an AppleCare or AppleCare+ plan for a product such as an iPhone, Apple Watch, iPad, iPod and MacBook in Quebec between December 20, 2015 and January 26, 2023 — will automatically receive $25 per contract purchased at an Apple store in Quebec.

In addition, eligible customers will receive an acknowledgment notice containing a claim number and PIN, which can be used to submit a claim online to claim a higher amount of up to 50% of their purchase.

Customers receive these payments by electronic transfer to their last known email address to Apple.

Consumer protection

In July 2019, the Superior Court authorized a class action against Apple Canada on behalf of Raphael Badaoui. The company has been accused of failing to comply with consumer protection laws.

The class action accuses Apple of breaching its duty to inform consumers of the limited lifespan of rechargeable batteries compared to the iPhone when purchasing the device, and also of 'failing to inform customers of a legal guarantee.

Apple denies all allegations in the class action.