Scotiabank customers can't get their pay: “We've fixed the problem”

In the middle of a construction holiday, Scotiabank customers were unable to receive their pay on Friday, but the firm was able to resolve the issue later in the day with an apology.

“We are deeply sorry for the inconvenience […]. We have resolved a technical issue affecting our customers' incoming payments. Customers will start seeing their payments posted to their accounts,” said Scotiabank on social media.

“All expenses incurred as a result of this issue will be reimbursed,” the Toronto bank promised.

How many Quebec customers are affected? Scotiabank was unable to answer this question Newspaper.

Data leak

Besides, News magazine The Scène+ program, a joint venture between Scotiabank and Cineplex, was reportedly the victim of a privacy incident on April 26.

asked News magazineScotiabank played it down by saying it had “no comment”.

For her part, Seine+ marketing director Ayman Feza also declined to say how many Quebecers were affected by the incident.

“To ensure the confidentiality of our operations and to protect the privacy of our customers, we cannot provide detailed information or comments on this matter,” the response said.

“Privacy and information security are issues we take very seriously and we constantly follow strict measures to protect our members,” it said.