July 19, 2024

The Queens County Citizen

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Technical problem | A quarter of Air Canada flights were delayed on Friday

Technical problem |  A quarter of Air Canada flights were delayed on Friday

More than a quarter of Air Canada’s flights were delayed Friday as the airline worked to restore service to normal after a technical glitch the day before.


Air Canada warned travelers early Friday morning to prepare for more flight disruptions. In its daily travel outlook, the carrier said that while its computer system is now stable, flights may be affected at nine of Canada’s busiest airports, including Toronto Pearson International Airport, Montreal International Airport -Trudeau, and Vancouver and Calgary airports.

Thursday’s outage delayed or canceled more than 500 flights, more than three-quarters of its trips that day, creating what the company called a ‘spillover effect’ that could cause further delays on Friday.

As of 4:30 p.m. Friday, a total of 144 Air Canada flights, or 27% of the airline’s scheduled flights, were delayed, and another 33 were canceled, according to the FlightAware.com tracking service.

No fewer than 56 other Air Canada Rouge flights were delayed, a third of its scheduled flights, and 23 were canceled.

“Air Canada has stabilized its communication system and it is working normally. However, due to the impact of Thursday’s computer issues on our schedule, we may delay some flights this morning as we reposition the aircraft and crew,” the airline said in an emailed statement.

“Customers are advised to check their flight status before proceeding to the airport. Our flexible travel policy is in place so customers can change their travel plans for free. »

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Airlines have not revealed when their flight schedule will return to normal.

The source of the outage was a system the airline uses to communicate with planes and monitor their performance, which Air Canada is in the process of upgrading. On May 25, she was forced to ground her planes for about an hour when the system encountered a particular problem.

That day, 241 Air Canada flights — 46% of its scheduled trips — were delayed, according to FlightAware. Nineteen other flights were also cancelled.

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